OUR VISION,  MISSION AND VALUES

 

VISION

To be a preferred company that provides safest, convenient, efficient and high quality public transportation service in Zimbabwe

 

MISSION
To provide a sustainable and innovative passenger transport service through operating a standardized bus fleet that is safe, reliable, cost efficient and comfortable while providing value adding environment for our staff and stakeholders.

 

VALUES

Innovation

Bvumba Luxury Coaches continuously look for ways to grow its business and introduce cost-reducing and efficiency-enhancing methods and technologies.

Safety

Bvumba Luxury Coaches prioritise the safety of its passengers.

Reliability

Bvumba Luxury Coaches provides a reliable, punctual service.

Dedication to Customer Satisfaction

to strive for and understand and meet the needs of customers through quality service innovation and creativity

Efficiency

Bvumba Luxury Coaches will provide a cost-efficient service to ensure fares are kept as low as possible.

Commitment to Service Excellence

Bvumba exemplifies the highest standard of excellence through the provision of effective and efficient public transportation service.

Environmental consciousness

Bvumba Luxury Coaches ensures that its buses do not pollute the environment.

 

COMPANY OBJECTIVES

• Provide and consistently seeking continuous improvement on the quality of service.

• Provide competitive pricing structure through regular assessment of cost drivers and improving on efficiency.

• Penetrate selective profitable markets.

• Constantly improving our image and customer retention.  

• Implement proper allocation of resources to achieve sufficient profit.

• Maximizing asset return to finance Company’s growth